Do you provide the right environment to awaken your team's creative intelligence?
Leaders have to embrace their employees’ new ideas and initiatives and to guide them throughout implementation. However, the existence of the right environment is the most important component to awaken and challenge the creativity of our people.
Creating the right environment at work is exactly like the “space” that a painter or a photographer needs in his studio to be inspired and create. If you take away this space, creativity will be less empowered. In the hospitality sector, by not creating the right environment at work our employees will be less motivated to influence others by establishing a trend of routine.
Providing the right space is to recognize the employee’s ability to create and to invent ideas that he or she can translate into actions and services. The key element in the process is to provide your team with trust and independence, to allow them to practice their initiatives freely under your guidance as their leader.
As parents that show the right support for their children even when mistakes are made, your team should feel the importance of the process, of trial and error, rather than just the outcome.
In the hospitality sector if leaders do not create a supportive environment, and continuously point out mistakes, we might miss out on some innovative and inspiring initiatives.
Having creative and flourishing teams directly influences positively the Problem Handling, the Employee Engagement, and reaching high metrics scores.
Guest satisfaction increases and strengthens the loyalty to our Brand and to our hotels.