The Arrival Experience at the IHG

By Sotirios C Ikonomou

The Arrival Experience at the IHG

For the IHG Brand one of the most important ingredients to ensure the secret for success in creating guests a memorable stay is their first impression, their arrival experience.

When our guests enter the hotel, their arrival experience sets the bar for any further relationship with the hotel.

When the bar is raised and maintained at high levels, a strong relationship with the guests can be built.

It has been said that in the hospitality industry the first impression is the last impression.

At the David InterContinental Tel Aviv the first impression is also the future expected arrival experience as our guests are anticipating experiencing it again and again during each future arrival.

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