Are you a ROMANCER GM? The success of a hotel greatly depends also on the relationship between the general manager (GM) and the hotel owners or asset managing companies. In the constantly evolving hospitality industry, the GM's role has become increasingly challenging, making it crucial for them to establish and maintain a solid and productive relationship with the hotel’s owners. The ability of one to gain the trust of hotel owners is of utmost importance and requires a combination of determination, creativity, and emotional intelligence. Authenticity is critical in building trust and establishing a transparent connection with the owner, who becomes an ardent supporter in good and bad times. To start building a relationship with the owners, according to the Hilton GM Academy, the GM must be a "ROMANCER", which stands for : -Relationship led, -Open and flexible, -Mentally tough, -Ask and listen, -Non-reactive, -Creative, -Empathy, and -Real. Being relationship-led, the ...