Leadership In Hospitality Industry

In luxury hotels, ma intaining an uncompromising level of luxury is essential. However, the challenge lies in managing the delicate balance between indulgence and cost control. As the industry faces escalating prices and the pressures of a fuel crisis, it becomes imperative for general managers overseeing luxury operations to develop effective strategies to sustain their teams, reduce turnover, and ensure guest satisfaction, all while delivering promised returns to investors.   One of the crucial areas to address is the management of payroll expenses. Luxury hotels rely on a highly skilled and dedicated workforce to provide exemplary service. Retaining these talented individuals is of utmost importance. The general manager and his human resources director must prioritize a comprehensive employee training program to achieve this. Investing in ongoing training ensures that team members have the necessary skills and knowledge to deliver the exceptional experiences expected by disc...

  Are you going to be the new GM on the block? The significance of impartial evaluation in the hiring process cannot be overstated. Successful hospitality managers often feel like they are competing against an ocean of applicants, and it can be disheartening to have their hard work, and accomplishments go unnoticed. This is especially true for individuals who have invested years of effort in developing their skills only to be overlooked for a promotion.  Let's say it's your turn - you have successfully passed three interviews with positive feedback, and the opportunity to be selected for your first-time GM role is drawing closer. You excitedly imagine scenarios for your first day as the new hotel GM. You have thoroughly studied the company and are eagerly awaiting the final decision. However, as time passes, without any answer, you begin to analyze your last interview with the owners and wonder if you made any mistakes. You replay the interview in your mind, particularly the q...

The Importance of Networking - Back to Basics  Networking is the act of building connections with the broader external community of the hotel, especially with the luxury community, to drive business. In today's fast-paced and competitive business world, networking has become more critical than ever before. It is an essential tool for success, especially in the hospitality industry.   As a business-savvy person, I understand the significance of networking to promote the brand and hotel. Networking allows us to connect with potential guests, build relationships with suppliers and vendors, and collaborate with other luxury players in the market to expand our reach. It is not just about attending social events but also about proactively speaking up for the brand and hotel itself, especially to external stakeholders.   Networking is crucial in connecting with the future of luxury travellers, i.e., millennials, for whom travel experiences revolve around social media and o...